Please read these terms and conditions carefully, then sign in the box on the booking form and return to us before the start of your first term.

Safety - Never swim a sick baby, if in doubt call us. The gate in the hallway is there for your children’s safety, please keep the gate closed at all times. We ask parents to prevent their children from climbing or standing on the pool steps or the benches around the play area and to refrain from doing so themselves as these surfaces are often slippery. Out of the pool your children are your responsibility, we do not provide crèche facilities and are not insured to look after children except while they are having a swimming lesson. Please hold your child’s hand in the car park. Remember, this is a place of business, there are a lot of blind corners in the car park and delivery and other drivers may not be expecting children to be there. We cannot be held responsible for any accidents that happen outside of the building.

Bookings - To book lessons please call the office or see the receptionist and ask for a booking form which you need to complete and return to us along with the full course payment. Please note that your place is not booked indefinitely. Make sure you contact us as early as possible to avoid disappointment as we allocate spaces strictly on a first come, first serve basis. Please note that fees are non-refundable unless we are unable to allocate you a lesson. If you wish to change the day and/or time of your lesson while the course running you will incur a £5 admin fee.

Payment - We now accept credit cards. You may pay either by credit/debit card (£1 credit/50p debit), not American Express or business cars) by filling out the attached form, or by cash at reception. All lessons must be paid in full when you send in your booking form. If you haven’t paid you will not be allowed to swim. Please be aware that fees are not negotiable. If your payment is not received with your booking form you may lose your space.

Absences - We would be grateful if you could inform us of any absences at least 24 hours in advance, with the exception of sudden illness and emergencies. No refunds or credits will be given and missed lessons cannot be made up or carried over from a previous course.

Health and hygiene - All children must be accompanied by an adult when using the toilets. Children under 3 years old must wear a swim nappy and rubber pants in the pool, (even if they do not normally wear a nappy) please make sure you get the correct size. Children with long hair must wear swimming hats which are available to buy at the desk. Any parents with long hair must ensure that it is securely tied back and all jewellery removed. No oily body lotions is to be worn in the pool. You must shower before entering the pool. This is very important.

Poolside - No outdoor footwear is to be worn past the large gate in the hallway. Prams and pushchairs can be left in the hallway where the desk staff will be happy to keep an eye on them but please fold them up and make sure they are not obstructing any doors as they could pose a fire risk. Please refrain from giving instructions to your children while they are being taught, our staff find it extremely difficult to teach in this situation.

Food and drink - Do not feed children for at least 2 hours before their lesson. Food or drink is only to be consumed in the seating area provided, please do not eat in the changing rooms, the play area or near the pool. Please use the bins provided.

Parking - To make sure that everyone can find a space please park within the marked bays. We have 20 spaces in all but many are wasted by thoughtless parking. Cars parked on the roadway, in another company’s space or in-between bays will be asked to move and may be clamped.

House Rules - Under no circumstances are cameras or video equipment to be used on the premises without express permission from the management. Please take the time to read any notices we put up as this is the easiest way for us to communicate with you. If your children use the play area please tidy up after them before you leave. All children must move up to a larger pool when they achieve their 20 metre badge, this is for their benefit only, not ours.

Complaints - Our teaching staff are only human and sometimes they leave, become ill or wish to go on holiday, unfortunately teacher changes are unavoidable. Please do not be rude or aggressive to any member of our staff, if you have a complaint please contact us in the office on 020 8640 4488 between 9.30am and 5.30pm weekdays, an answer-phone is available outside these hours.